Effective Date: [Insert Date]

This Privacy Policy is published in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-commerce) Rules, 2020.

This policy explains how Dharma Ayurveda collects, uses, stores, processes, and protects your personal information when you access or use our website and services.

1. User Consent

By accessing or using our website and providing your information, you consent to the collection, use, storage, and processing of your data in accordance with this Privacy Policy.

2. Information We Collect

  • Name, contact number, email address, billing and shipping address
  • Order details and transaction history
  • Payment details (processed securely via RBI-compliant payment gateways; we do not store card details)
  • Technical data such as IP address, browser type, device information

3. Use of Information

  • To process orders and provide services
  • To communicate transactional updates and customer support
  • To improve website performance and user experience
  • To comply with legal and regulatory requirements

4. Sensitive Personal Data (SPDI)

Sensitive personal data, as defined under Indian law, is collected only where necessary and is processed using reasonable security practices. Payment information is handled solely by secure third-party payment gateways.

5. Disclosure of Information

We do not sell or trade personal information. Data may be shared only with:

  • Logistics and delivery partners
  • Payment gateway providers
  • Government or legal authorities when required by law

6. Data Security

We follow reasonable security practices including administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, or misuse.

7. Cookies Policy

Our website uses cookies to enhance user experience and analyze traffic. Users may disable cookies through browser settings; however, some features may not function properly.

8. User Rights

  • Right to access personal data
  • Right to correct inaccurate information
  • Right to withdraw consent by written request

9. Retention of Information

Personal data is retained only as long as necessary for business or legal purposes, or as required under applicable laws.

10. Third-Party Websites

Our website may contain links to third-party websites. Dharma Ayurveda is not responsible for their privacy practices or content.

11. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will be effective upon posting on this page.

12. Grievance Officer

In accordance with the IT Act and E-commerce Rules, the Grievance Officer details are:

Name: Prashant Tiwari
Email: grievance@dharmaayurveda.com
Phone: +91- 9644464777
Address: Shop No. 1, Mahendra Medi Square, Bawadia Kalan, Kolar Road, Bhopal (M. P.) - 462026